covid-19: store updates

Learn more about the specifics in your province HERE

track my order

Once your order has been processed by our warehouse, you will receive a Shipping Confirmation email with a tracking number so you can follow its shipping progress. For easy access to your tracking number, we encourage customers to hold onto the shipping confirmation email you receive from us.

Orders shipped to personal or business addresses are sent via Canada Post.

If you've chosen to ship your order to a Bootlegger store, your order will be shipped for $2 via Purolator to the store you selected during checkout. You will receive a Shippng Confirmation email to let you know your order is on its way. Once your order has been delivered to the store, you will receive a Pick Up Notification email to confirm your order is ready for your convenient pickup. When picking your order up from a store, please remember to bring your Pick Up Notification email with you to authorize release of the package. If you do not pick up your order within 5 business days of its arrival, we will send you a Reminder email. We reserve the right to cancel your ship to store order and process an automatic refund back to your original form of payment if you do not claim your package within a reasonable amount of time.

If you require assistance with locating your tracking number or tracking your package, please contact Customer Service at 1.800.808.2668 (BOOT) or email us at customerservice@bootlegger.com.
 

shipping

The estimated arrival time of your order is based on the first business day after your shipping confirmation has been emailed and does not include processing times.  Our normal processing time is 1-2 days. Note we are currently experiencing high order volumes which may result in an additional 2 days processing time prior to shipping.

POTENTIAL DELAYS
Please note you may experience minor shipping delays as Bootlegger is taking extra precautions in our distribution center as we work to keep our employees and their families safe. We thank you for your understanding.


We offer $2 Ship to Store via Purolator, no minimum purchase. Choose Ship to Store during checkout. Ground and Express Ship to Home orders are shipped via Canada Post. Due to ongoing Canada Post backlog, note that additional delays may occur. Contact Customer Service with any questions.

FREE SHIPPING TO YOUR HOME
Effective Tuesday, March 17 and until further notice, we will be offering free ground shipping to home on orders over $50.

Ground Shipping - $7.95

Estimated Shipping Time

Express Shipping - starting at $16.95* - TEMPORARILY SUSPENDED
*Please note, express shipping charges are based on
the total weight of your order and start at $16.95.
 
Due to COVID-19, Canada Post is experiencing a significant increase in parcel volumes – resulting in delivery delays. Because of this, we have temporarily removed our Express Post option and would advise our customers to anticipate delays beyond expected delivery dates provided by Canada Post. 

Estimated Shipping Time

Shipping to Store - $2

Order will be shipped via ground service for $2 to any of our store locations for your convenient pick up.

Estimated Shipping Time

Shipments to International Addresses

At this time we are unable to accept or ship international orders.

 

covid-19: store updates

Learn more about the specifics in your province HERE

 

returns & exchanges

Not totally satisfied with your purchase? We want to make it right. That's why returns at bootlegger.com can be made at any time.  No sale is ever final.  Here’s how:

INSTORE RETURNS 

Instore returns:  With receipt: Purchases made instore (including purchases through our In Store Order service) - or purchases made online at bootlegger.com can be returned at any Bootlegger store. Present the unworn item(s) with the tags attached, along with your original receipt received at the time of purchase, within 45 days of the in store purchase or in the case of online orders, within 45 days of the online ship date, to receive a full refund in the original form of payment. A gift card will be issued for the full amount for returns made more than 45 days after the instore purchase or online ship date.
For returns of online purchases or purchases made through our In Store Order service, shipping charges are non-refundable. The original credit/debit card must be presented at the time of return, or a gift card will be issued.
Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale then a gift card will be issued at a fixed price, depending on the item(s) being returned. For in store returns without a receipt, valid photo identification must be presented at the time of the return.

UPDATE (MAY 2020): Due to store closures related to COVID-19, we will offer customers 45 days after our stores re-open to return or exchange purchases made between February 1, 2020 and the store re-opening date. All other terms & conditions will apply. Please refer to the chart at the bottom of this page for applicable dates in your province.

RETURNS TO BOOTLEGGER.COM

Online purchases from bootlegger.com can be returned to any Bootlegger store or by shipping the unworn item(s) with the tags attached and the original online receipt to our distribution centre address below. In store purchases cannot be returned to our distribution centre. Return shipping fees are the customer's responsibility and we recommend shipping the return using a trackable shipping method as you are responsible for the goods until we receive them. Please ensure your customer and billing address information is included in order for us to properly process your return.

Please ship to:

bootlegger.com
1530 Gamble Place
Winnipeg, Manitoba   R3T 1N6
1-800-808-2668

IMPORTANT! In order to have your refund processed efficiently, please clearly mark the item(s) being returned by circling or highlighting them on the original receipt (copies will not be accepted).

With receipt:  Purchases received at the address above, within 45 days of original order ship date will receive a full refund in the original form of payment. Once we have processed your online return, a refund will be automatically be made in the form of the original payment.  In the case of INTERAC® Online orders, the refund will be credited back to the online banking account used to purchase the items. We will notify you by email when your refund has been processed.  Please note that shipping charges are non-refundable.
For unworn returns accompanied by the original receipt received more than 45 days after the original order ship date, a gift card will be issued for the full amount of the returned item(s). The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.

Without receipt:  For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s).  If the merchandise is no longer available for sale then a gift card will be issued at a fixed price, depending on the item(s) being returned.  The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.

UPDATE (MAY 2020): Due to COVID-19 and extra precautions that are being taken in our distribution centre, your return may take longer than usual to process. In addition, Canada Post is experiencing a significant increase in parcel volumes. Because of this, we advise our customers to expect delays when shipping a return package to our distribution centre – and again if/when a refund by gift card is being shipped back to you. Thanks for being patient! 
 

Exchange Policy

 

If you would like to exchange an item you purchased instore or online for a different size or color, you may exchange the unworn item(s) with tags attached at your nearest store with or without a receipt. Exchanges do not have a time limit and are subject to the available inventory in that store. In the event that an instore exchange is not available, the item(s) are subject to the refund policy. At this time we are unable to accept exchanges on bootlegger.com as we are unable to guarantee the availability of the item you want in exchange at the time that we receive your original item back. Instead we recommend exchanging the item in store or placing a new order online and returning the unwanted item(s).

 

Price Adjustment Policy

 

A one-time price adjustment on your original purchase in the original form of tender will be granted in store providing the original receipt is presented and the price adjustment is within 14 days of the original in store purchase date or online ship date. Please note that price adjustments will not be applicable during select promotional events such as Black Friday, Cyber Monday, Boxing Week, New Year's, etc. or in conjunction with a fundraising campaign.

UPDATE (MAY 2020): Due to store closures related to COVID-19, we will extend a one-time price adjustment within 14 days of store re-opening for items originally purchased in store between March 3 and March 17, 2020 and items originally purchased online between March 3, 2020 and the store re-opening date. All other terms & conditions will apply. Please refer to the chart at the bottom of this page for applicable dates in your province.

 

OTHER TERMS & CONDITIONS

Returns & Price Adjustments Summary

Province Re-opening Date Returns Accepted Until Price Adjustments Accepted Until
Ontario Friday, June 19 Sunday, August 9 Thursday, July 9
Newfoundland  Wednesday, June 17 Saturday, August 1 Tuesday, June 30
Nova Scotia Wednesday, June 10 Saturday, July 25 Tuesday, June 23
New Brunswick Wednesday, June 3 Saturday, July 18 Wednesday, June 17
Manitoba Tuesday, May 19 Friday, July 3 Monday, June 1
Saskatchewan Tuesday, May 19 Friday, July 3  Monday, June 1
Alberta Wednesday, June 3 Saturday, July 18 Wednesday, June 17
British Columbia Wednesday, May 27 Saturday, July 11 Thursday, June 11

Note: These dates are estimates only and are subject to actual store re-opening dates. Please contact your local store for more information.

Orders placed on bootlegger.com cannot be cancelled or changed once they have been submitted as we begin order processing immediately.  For further inquiries, please call us at 1-800-808-2668.

The following items cannot be exchanged or returned:

 

  • Worn items
  • Bralettes, Underwear, Socks, tights, shapewear, earrings – due to hygienic reasons
  • Items sold “As Is” or “final sale”
  • Gift cards

 

Promotional discounts: The return amount is the amount paid for merchandise after all discounts are applied. If a promotional discount or coupon was applied to the original transaction, a portion of it may be subtracted from the returned item(s).

Returning a gift: For returns with a gift receipt, a gift card will be issued for the amount paid.

We reserve the right not to resell returned merchandise. 

Still Having Problems?

 

If you're having any problems with your order, contact us. Please note that we will make every effort to respond to your call within 2 business days. Our normal operating hours are:

  • Monday – Friday: 8AM – 9PM (CST)
  • Weekends & Holidays: 10AM – 5PM (CST)