track my order

Note to customers: While we continue to experience high volumes of order activity, we are also experiencing technical difficulties with our order fulfillment systems because we have been the victim of a cyber incident. We are working around the clock to restore our systems so we can get your order out to you as soon as possible. Click here for more information about the incident and its impact on your experience with us. Thank you for your support and patience as we work through this.

Once your order has been processed by our warehouse, you will receive a Shipping Confirmation email with a tracking number so you can follow its shipping progress. For easy access to your tracking number, we encourage customers to hold onto the shipping confirmation email you receive from us.

Orders shipped to personal or business addresses are sent via Canada Post.

If you've decided to ship your order to a Bootlegger store, your order will be shipped for $2 via Purolator to the store you selected during checkout. You will receive a Shippng Confirmation email to let you know your order is on its way. Once your order has been delivered to the store, you will receive a Pick Up Notification email to confirm your order is ready for your convenient pickup. When picking your order up from a store, please remember to bring your Pick Up Notification email with you to authorize release of the package. If you do not pick up your order within 5 business days of its arrival, we will send you a Reminder email.We reserve the right to cancel your ship to store order and process an automatic refund back to your original form of payment if you do not claim your package within a reasonable amount of time.

If you require assistance with locating your tracking number or tracking your package, please contact Customer Service at 1.800.808.2668 (BOOT) or email us at customerservice@bootlegger.com.
 

shipping

SHIP TO STORE IS TEMPORARILY SUSPENDED.  

EXPECT DELAYS WHEN SHIPPING TO BC DUE TO FLOODING. 

The estimated arrival time of your order is based on the first business day after your shipping confirmation has been emailed and does not include processing times. Our current processing time is 7 days.

Note: we are currently experiencing high order volumes which may result in an additional 2 days processing time prior to shipping.

For the most up-to-date tracking information, please enter your tracking number at canadapost.ca


We offer $2 Ship to Store via Purolator, no minimum purchase. Choose Ship to Store during checkout. Ground and Express Ship to Home orders are shipped via Canada Post. Due to ongoing Canada Post backlog, note that additional delays may occur. Contact Customer Service with any questions.

CURBSIDE PICK-UP

  • How does it work?
    • 1) Place your order with the Ship to Store option, selecting a location that offers curbside pickup.
    • 2) Wait for your email confirming your order is ready for pickup (standard shipping times apply). Curbside pickup instructions are included.
    • 3) When you arrive, park either in the front of the store, or in a designated curbside pickup spot at the mall, and call the store number provided on signage or in your pickup email.
    • Be sure to have your name and order number ready! 4) Pop your trunk, and an associate will deliver your purchase right to your vehicle - contact free.

     

    Learn More.

     

    Express Shipping - starting at $16.95* - TEMPORARILY SUSPENDED
    *Please note, express shipping charges are based on
    the total weight of your order and start at $16.95.
     
    Due to COVID-19, Canada Post is experiencing a significant increase in parcel volumes – resulting in delivery delays. Because of this, we have temporarily removed our Express Post option and would advise our customers to anticipate delays beyond expected delivery dates provided by Canada Post. 

    Estimated Shipping Time

    Shipping to Store - $2

    Order will be shipped via ground service for $2 to any of our store locations for your convenient pick up.

    Estimated Shipping Time

    PROVINCE # OF
    BUSINESS DAYS
    BC, ON 2-4
    MB, SK, AB 1-2
    N 3-4
    NL 4-6
    Extended Ship To Store

    If your area does not have a convenient Bootlegger location, you can now pick up your ship to store order from one of our sister brands – Ricki’s and Cleo!

    1. When shopping our sites, choose Ship to Store for your shipping
    2. Select your province and city - click SEARCH
    3. Rick’s and Cleo pickup locations are indicated to the right of the store location
    4. Choose the store location that best suits you!

    Find A Location

     

    IT GETS BETTER!

    If your online order didn’t work out, we’re happy to be able to return or exchange it at any Ricki’s, Cleo, or Bootlegger location as well.

    See more on returns and exchanges.

    Shipments to International Addresses

    At this time we are unable to accept or ship international orders.

     

    returns & exchanges

     

    Not totally satisfied with your purchase? We want to make it right. That's why returns at bootlegger.com can be made at any time. No sale is ever final. Here's how:

    EXTENDED RETURN POLICY

    We are extending our return policy so that items purchased from November 1, 2021 to November 30, 2021 can be returned for a full refund with a receipt until January 15, 2022. Items purchased from December 1, 2021 forward will be subject to our regular return policy (up to 45 days for refund to original tender – or to a gift card).

    INSTORE RETURNS 

    Instore returns:   With receipt: Purchases made instore (including purchases through our In Store Order service) - or purchases made online at bootlegger.com can be returned at any Bootlegger store. Present the unworn item(s) with the tags attached, along with your original receipt received at the time of purchase, within 45 days of the in store purchase or in the case of online orders, within 45 days of the online ship date, to receive a full refund in the original form of payment. A gift card will be issued for the full amount for returns made more than 45 days after the instore purchase or online ship date.
    For returns of online purchases or purchases made through our In Store Order service, shipping charges are non-refundable.The original credit/debit card must be presented at the time of return, or a gift card will be issued.
    Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale, then a gift card will be issued at a fixed price, depending on the item(s) being returned. For in store returns without a receipt, valid photo identification must be presented at the time of the return.

    RETURNS TO BOOTLEGGER.COM

    Online purchases from bootlegger.com can be returned to any Bootlegger, Ricki’s or Cleo store or by shipping the unworn item(s) with the tags attached and the original online receipt to our distribution center address below. In store purchases cannot be returned to our distribution centre. Return shipping fees are the customer's responsibility and we recommend shipping the return using a responsible trackable shipping method as you are for the goods until we receive them. Please ensure your customer and billing address information is included in order for us to properly process your return.

    Please ship to:

    bootlegger.com
    1530 Gamble Place
    Winnipeg, Manitoba R3T 1N6
    1-800-808-2668

    IMPORTANT! In order to have your refund processed efficaciously, please clearly mark the item(s) being returned by circling or highlighting them on the original receipt (copies will not be accepted).

    With receipt:   Purchases received at the address above, within 45 days of original order ship date will receive a full refund in the original form of payment. Once we have processed your online return, a refund will be automatically be made in the form of the original payment. In the case of INTERAC® Online orders, the refund will be credited back to the online banking account used to purchase the items. We will notify you by email when your refund has been processed. Please note that shipping charges are non-refundable.
    For unworn returns accompanied by the original receipt received more than 45 days after the original order ship date, a gift card will be issued for the full amount of the returned item(s). The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.

    Without receipt:   For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale, then a gift card will be issued at a fixed price, depending on the item(s) being returned. The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.

     

    Exchange Policy

    If you would like to exchange an item you purchased instore or online for a different size or color, you may exchange the unworn item(s) with tags attached at your nearest store with or without a receipt. Exchanges do not have a time limit and are subject to the available inventory in that store. In the event that an instore exchange is not available, the item(s) are subject to the refund policy. At this time we are unable to accept exchanges on bootlegger.com as we are unable to guarantee the availability of the item you want in exchange at the time that we receive your original item back. Instead we recommend exchanging the item in store or placing a new order online and returning the unwanted item(s).

     

    Price Adjustment Policy

    A one-time price adjustment on your original purchase in the original form of tender will be granted in store provided the original receipt is presented and the price adjustment is within 14 days of the original in store purchase date or online ship date. Please note that price adjustments will not be applicable during select promotional events such as Black Friday, Cyber Monday, Boxing Week, New Year's, etc. or in conjunction with a fundraising campaign. Price Adjustments will not be processed on all products purchased from November 20, 2021 – January 2, 2022.

     

    OTHER TERMS & CONDITIONS

    Orders placed on bootlegger.com cannot be cancelled or changed once they have been submitted as we begin order processing immediately.  For further inquiries, please call us at 1-800-808-2668.

    The following items cannot be exchanged or returned:

     

    • Worn items
    • Face masks, Bralettes, Underwear, Socks, tights, shapewear, earrings – due to hygienic reasons
    • Items sold “As Is” or “final sale”
    • Gift cards
    • Face Masks

     

    Promotional discounts: The return amount is the amount paid for merchandise after all discounts are applied. If a promotional discount or coupon was applied to the original transaction, a portion of it may be subtracted from the returned item(s).

    Returning a gift: For returns with a gift receipt, a gift card will be issued for the amount paid.

    We reserve the right not to resell returned merchandise. 

     

    Still Having Problems?

    If you're having any problems with your order, contact us. Please note that we will make every effort to respond to your call within 2 business days. Our normal operating hours are:

    • Monday - Friday: 8AM - 9PM (CST)
    • Weekends & Holidays: 10AM - 5PM (CST)