GENERAL
Can I place an order over the phone with a Customer Service agent?
No, our Customer Service agents cannot place an order on your behalf. If you require assistance, please call us toll free and one of our agents will direct you through the process of how to place an order online.
I usually have my order shipped to my local Bootlegger store. What do I do if my store is temporarily closed?
If your store is available for pick up of online orders, it will be available in the drop down menu after selecting Ship to Store during checkout. When your order is ready for pick up, you will receive an email. For more information please send an email to customerservice@bootlegger.com and we'll have a team member contact you as soon as possible.
What does B1G1 or BOGO mean?
B1G1 or BOGO means Buy One, Get One. You must buy two eligible items of equal or lesser value in order to receive this discount. e.g., B1G1 50% Off means you will get 50% off a second item of equal or lesser value. The discount is applied automatically when eligible items are added to your shopping cart.
Do the prices of items marked “Plus XX% Off” already include the discount?
The discount for these items is not included in the displayed price. You will see the discounted final price for these items upon adding them to your cart.
Can I make changes to my order after it has been placed?
Once your order has been submitted, it cannot be modified. We apologize for any inconvenience this may cause.
Can I purchase gift cards online?
No, we do not offer purchasing or redeeming of gift cards at this time.
Can I get a gift receipt when placing an order online?
Gift receipts are currently available for in store purchases and not available online.
Tax Exemptions
Bootlegger does not offer tax exemptions on any online purchases at the time of purchase.
A refund for qualifying tax exempt items will be provided at any of our store locations for items that meet one of the following criteria:
- Are purchased for an individual who meets the Provincial Children's Clothing & Footwear Tax Legislation requirements
- Are delivered to a Reserve for an individual who holds a Certificate of Indian Status
Tax exemption refunds must be completed in store within 30 days from the date the online order was placed. You must present your original Order Invoice and have your original method of payment present in store in order to receive a refund.
SHIPPING
What is needed to pick up a Ship to Store order?
For the security of your purchase, a government-issued photo ID must be presented at the store before your package can be handed over.
How long will my order take to be shipped?
Orders are shipped Monday to Friday, excluding holidays. Please allow 1-3 business days for your order to be processed prior to shipping.
I've already placed my order - can I modify it or change my shipping address?
Once your order has been submitted, it cannot be modified. We apologize for any inconvenience this may cause.
Do you ship to P.O. boxes?
Yes, Canada Post ships to P.O. boxes.
Do you ship to the United States or outside Canada?
Unfortunately, we do not ship to the United States or outside Canada.
Can I ship my order to my local Bootlegger store?
Yes! Ship to Store is available in locations open for in store shopping. Once you have selected the SHIP TO STORE option during checkout, stores that are open will appear in the drop down menu. Simply select the SHIP TO STORE option during checkout and follow the easy steps. You will receive an email notification from us when your order is ready for pick up in store.
RETURNS
Can I return Vintage product?
Vintage product must be returned to bootlegger.com in accordance with our regular online return policy in order to receive a refund. No exchanges will be available when returning product to our online warehouse. Returns or exchanges for vintage product will not be accepted at Bootlegger store locations.
Can I return items to store?
Yes, you can return your online purchases to your local Bootlegger Store.
Unworn items with their merchandise tags intact can be exchanged or returned at any Bootlegger location when presented along with the corresponding invoice. Shipping charges will not be refunded.
Please see our Return Policy page for complete details.
Refunds with a gift receipt will be available for exchange in store only.
In store returns accompanied by a gift receipt are eligible for exchange. We do not currently accept online returns accompanied by a gift receipt.
Are shipping fees refunded?
Original and return shipping charges are not refunded.
Please see our Return Policy page for complete details.
Are Price Adjustments offered?
No, Price Adjustments are not offered at this time.