What is your holiday return policy?
Purchases made from October 14 2023 - November 30th 2023 can be returned up until January 13th 2024.
Can I place an order over the phone with a Customer Service agent?
No, our Customer Service agents cannot place an order on your behalf. If you require assistance, please call us toll free and one of our agents will direct you through the process of how to place an order online.
I usually have my order shipped to my local Bootlegger store. What do I do if my store is temporarily closed?
If your store is available for pick up of online orders, it will be available in the drop down menu after selecting Ship to Store during checkout. When your order is ready for pick up, you will receive an email. If your local store is temporarily closed, it is not available for ship to store orders. If you have a ship to store order at a store that is temporarily closed, you will be contacted to arrange for safe pick up. For more information please send an email to firstname.lastname@example.org and we'll have a team member contact you as soon as possible.
What does B1G1 or BOGO mean?
B1G1 or BOGO means Buy One, Get One. You must buy two eligible items of equal or lesser value in order to receive this discount. e.g., B1G1 50% Off means you will get 50% off a second item of equal or lesser value. The discount is applied automatically when eligible items are added to your shopping cart.
Do the prices of items marked “Plus XX% Off” already include the discount?
The discount for these items is not included in the displayed price. You will see the discounted final price for these items upon adding them to your cart.
Can I make changes to my order after it has been placed?
Once your order has been submitted, it cannot be modified. We apologize for any inconvenience this may cause.
Can I purchase gift cards online?
Yes. Gift cards can also be redeemed online. Regular shipping rates apply to the purchase of gift cards online.
How do I check the balance of my gift card?
You can check your gift card balance in the following ways:
- online at bootlegger.com
- at your nearest Bootlegger store location
- email at email@example.com - please make sure to include all the numbers on the back of your card in the email.
Can I get a gift receipt when placing an order online?
Gift receipts are currently available for in store purchases and not available online.
Bootlegger does not offer tax exemptions on any online purchases at the time of purchase.
A refund for qualifying tax exempt items will be provided at any of our store locations for items that meet one of the following criteria:
- Are purchased for an individual who meets the Provincial Children's Clothing & Footwear Tax Legislation requirements
- Are delivered to a Reserve for an individual who holds a Certificate of Indian Status
Tax exemption refunds must be completed in store within 30 days from the date the online order was placed. You must present your original Order Invoice and have your original method of payment present in store in order to receive a refund.
How long will my order take to be shipped?
Orders are shipped Monday to Friday, excluding holidays. Please allow 1-3 business days for your order to be processed prior to shipping.
I've already placed my order - can I modify it or change my shipping address?
If your order has not been shipped we can make this change it for you. Please call us toll-free at 1-800-808-2668.
Do you ship to P.O. boxes?
Yes, Canada Post ships to P.O. boxes.
Do you ship to the United States or outside Canada?
Unfortunately, we do not ship to the United States or outside Canada.
Can I ship my order to my local Bootlegger store?
Yes! Ship to Store is available in locations open for in store shopping. Once you have selected the SHIP TO STORE option during checkout, stores that are open will appear in the drop down menu. Simply select the SHIP TO STORE option during checkout and follow the easy steps. You will receive an email notification from us when your order is ready for pick up in store.
Can I return items to store?
Yes, you can return your online purchases to your local Bootlegger, Ricki's or Cleo Store.
Unworn items with their merchandise tags intact can be exchanged or returned at any Bootlegger, Ricki's or Cleo location when presented along with the corresponding invoice. Shipping charges will not be refunded.
Please see our Return Policy page for complete details.
Refunds with a gift receipt will be available for exchange or gift card in store only.
In store returns accompanied by a gift receipt are eligible for exchange or a refund in the form of a Warehouse One gift card. We do not currently accept online returns accompanied by a gift receipt.
Are shipping fees refunded?
Original and return shipping charges are not refunded.
Please see our Return Policy page for complete details.
What is a Bootcard?
The Bootcard is a loyalty card that grants you 10% your entire purchase (unless otherwise specified) for 12 months. So be sure to carry your bootcard with you every time you shop & associate your Bootcard to your online account!
How can I get a Bootcard?
As of November 6th 2023 Bootcards are no longer available to purchase
How do I use my Bootcard?
When shopping online, the 10% Bootcard discount will be automatically applied to your cart after you've associated your Bootcard to your online account. If you're shopping in store, simply show your Bootcard to the store associate at checkout.
How do I associate my Bootcard to my account?
Simply go to your customer profile and find the "Loyalty Card" section. From here, you can add the Bootcard number found on the back of your card to your account.
The Bootcard discount cannot be applied to any previously purchased merchandise. Bootlegger reserves the right to discontinue this program at any time without notice, as well as limit combining this discount with other offers and promotions.
How do i know when my Bootcard expires?
Your Bootcard expires 12 months from the date of purchase.
What else is included with a Bootcard?
A Bootcard is more than just a discount card, you will also receive; free ship to store & a birthday discount if you are signed up to receive our email marketing!
Want to learn more about the Bootcard?
Learn more about the Bootcard HERE