We're currently experiencing a high volume of orders, which may result in a slight delay in shipping.
Rest assured, your order will be shipped as soon as possible. Thank you for your patience.
Please note: Effective January 17th, we will no longer accept returns, gift cards, or will be able to redeem or receive loyalty points.
Once your order has been processed by our warehouse, you will receive a Shipping Confirmation email with a tracking number so you can follow its shipping progress. For easy access to your tracking number, we encourage customers to hold onto the shipping confirmation email you receive from us.
Orders shipped to personal or business addresses are sent via Canada Post.
If you've decided to ship your order to a Bootlegger store, your order will be shipped for $2 via Purolator to the store you selected during checkout. You will receive a Shipping Confirmation email to let you know your order is on its way. Once your order has been delivered to the store, you will receive a Pick Up Notification email to confirm your order is ready for your convenient pickup. When picking your order up from a store, please remember to bring your Pick Up Notification email with you to authorize release of the package. If you do not pick up your order within 5 business days of its arrival, we will send you a Reminder email. We reserve the right to cancel your ship to store order and process an automatic refund back to your original form of payment if you do not claim your package within a reasonable amount of time.
If you require assistance with locating your tracking number or tracking your package, please contact Customer Service at 1.800.808.2668 (BOOT) or email us at customerservice@bootlegger.com.
The estimated arrival time of your order is based on the first business day after your shipping confirmation has been emailed and does not include processing times. Our current processing time is 3 days.
Ship to home orders are currently shipped via Canada Post.
Ground Shipping: Order processing and delivery time
Ship to store is $2 or FREE with qualifying purchase of $50 or more.
Once your order has shipped, you will receive two confirmation emails - a shipping notification and a notice when it's ready to be picked up in store. For the security of your purchase, a government-issued photo ID must be presented at the store before your package can be handed over.
Estimated Shipping Time:
If your area does not have a convenient Bootlegger location, you can now pick up your ship to store order from one of our sister brands – Ricki's and Cleo!
If your online order didn't work out, we're happy to be able to return or exchange it at any Ricki's, Cleo, or Bootlegger location as well.
See more on Returns and Exchanges.
At this time we are unable to accept or ship international orders.
Not totally satisfied with your purchase? We want to make it right. That's why returns at bootlegger.com can be made at any time. No sale is ever final. Here's how:
With receipt: Purchases made instore (including purchases through our In Store Order service) - or purchases made online at bootlegger.com can be returned at any Bootlegger store. Present the unworn item(s) with the tags attached, along with your original receipt received at the time of purchase, within 45 days of the in store purchase or in the case of online orders, within 45 days of the online ship date, to receive a full refund in the original form of payment. A gift card will be issued for the full amount for returns made more than 45 days after the instore purchase or online ship date.
For returns of online purchases or purchases made through our In Store Order service, shipping charges are non-refundable. The original credit/debit card must be presented at the time of return, or a gift card will be issued.
Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale, then a gift card will be issued at a fixed price, depending on the item(s) being returned. For in store returns without a receipt, valid photo identification must be presented at the time of the return.
Online purchases from bootlegger.com can be returned to any Bootlegger, Ricki’s or Cleo store or by shipping the unworn item(s) with the tags attached and the original online receipt to our distribution center address below. In store purchases cannot be returned to our distribution centre. Return shipping fees are the customer's responsibility and we recommend shipping the return using a responsible trackable shipping method as you are for the goods until we receive them. Please ensure your customer and billing address information is included in order for us to properly process your return.
Vintage Return Policy:
Vintage product must be returned to bootlegger.com in accordance with our regular online return policy in order to receive a refund. No exchanges will be available when returning product to our online warehouse. Returns or exchanges for vintage product will not be accepted at Bootlegger, Ricki's, or Cleo store location.
Please ship to:
bootlegger.com
1530 Gamble Place
Winnipeg, Manitoba R3T 1N6
1-800-808-2668
IMPORTANT! In order to have your refund processed, please clearly mark the item(s) being returned by circling or highlighting them on the original receipt (copies will not be accepted).
With receipt: Purchases received at the address above, within 45 days of original order ship date will receive a full refund in the original form of payment. Once we have processed your online return, a refund will be automatically be made in the form of the original payment. In the case of INTERAC® Online orders, the refund will be credited back to the online banking account used to purchase the items. We will notify you by email when your refund has been processed. Please note that shipping charges are non-refundable.
For unworn returns accompanied by the original receipt received more than 45 days after the original order ship date, a gift card will be issued for the full amount of the returned item(s). The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.
Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale, then a gift card will be issued at a fixed price, depending on the item(s) being returned. The gift card will be mailed to you at your billing address. The gift card may be used instore or online toward a subsequent purchase.
Items purchased between October 19 and December 3, 2024 can be returned for a full refund with receipt until January 12, 2025 . Items purchased as of December 4th, will be subject to our regular return policy.
If you would like to exchange an item you purchased instore or online for a different size or color, you may exchange the unworn item(s) with tags attached at your nearest store with or without a receipt. Exchanges do not have a time limit and are subject to the available inventory in that store. In the event that an instore exchange is not available, the item(s) are subject to the refund policy. At this time we are unable to accept exchanges on bootlegger.com as we are unable to guarantee the availability of the item you want in exchange at the time that we receive your original item back. Instead we recommend exchanging the item in store or placing a new order online and returning.
Bootlegger offers a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. Refunds will be processed in the original form of payment. Price adjustments will not be offered on purchases made between November 17 2024 - January 3, 2025.
Orders placed on bootlegger.com cannot be cancelled or changed once they have been submitted as we begin order processing immediately. For further inquiries, please call us at 1-800-808-2668.
The following items cannot be exchanged or returned:
Returning a gift: For returns with a gift receipt, a gift card will be issued for the amount paid.
We reserve the right not to resell returned merchandise.
If you're having any problems with your order, contact us. Please note that we will make every effort to respond to your call within 2 business days. Our normal operating hours are: