Returns & Exchanges

Returns In-Store (Effective Feb. 24, 2025)

Non-clearance items may be exchanged or returned at select stores (excluding Last Chance, Liquidation, or Closing stores).

• Your original receipt must be presented at the time of exchange or return. Any monies owed will be refunded to the original form of payment.
• Returns in-store must be completed within 45 days from the date of purchase.
• Any return made without a receipt will be exchanged only at the current retail price.

All sales are final on Last Chance items and all items in Last Chance, Closing, or Liquidation stores. There are no returns or exchanges on bodysuits, jewelry, or items with a price ending in .77.

Please note: All items purchased at a Last Chance or Closing store are final sale.

Bootlegger items can no longer be returned at Ricki’s and Cleo locations.

Online Return Policy (Effective Feb. 24, 2025)

The Return and Exchange Policy described below applies only to online purchases made through www.bootlegger.com. If a qualifying item fails to meet your expectations, it may be returned for a refund (excluding shipping charges) either by mail to the address below or at select store locations. Items cannot be returned to Last Chance, Closing, or Liquidation stores.

All sales are final on Last Chance items and all items in Last Chance, Closing, or Liquidation stores. There are no returns or exchanges on bodysuits, jewelry, or items with a price ending in .77.

For all other items, to be eligible for an exchange, credit, or refund as described below, merchandise must be returned unworn, with tags intact, and accompanied by the original invoice.

Online returns must be received at our warehouse within 45 days of the date the order was shipped.

Returns for in-store purchases cannot be processed by our Online Return Department.

Donations cannot be refunded.

Return by Mail

Items returned by mail are only eligible for refunds; exchanges must be completed in-store (excluding Last Chance stores). Shipping and handling charges are not refundable. Return shipping fees are the customer’s responsibility.

We recommend using a shipping service that allows you to track your package, as you are responsible for goods until they are received by Warehouse One. Do not mail items purchased in-store to the Online Returns Department.

How to return by mail: Pack and seal your return merchandise securely (in the original package if possible). Include the invoice and indicate which style(s) you are returning. Mail the package to:

Bootlegger

Attention: Online Returns

1530 Gamble Place

Winnipeg, MB R3T 1N6

When returning by mail, please allow 2-3 weeks from the return shipment date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Refunds will only be credited to the account used for the original purchase.

Bootlegger is not responsible for returned packages lost or damaged in transit.

Important: Marking an opened package as "Return to Sender" is against Canada Post’s policy and may result in a fee, which will be deducted from your refund.

Questions About Your Return?

Please contact Customer Success by email at customerservice@bootlegger.com or by phone at 1-808-808-2668 between 9:00 AM - 9:00 PM CT Monday - Friday.

Online Purchases – Return In-Store

Non-clearance items purchased online may be exchanged or returned at select stores (excluding Last Chance, Liquidation, and Closing stores). Your original invoice must be presented at the time of exchange or return. Returns in-store must be completed within 45 days from the date the online order was shipped. Any return made without an invoice will be exchange only at the current retail price. Bootlegger items cannot be returned at Ricki's and Cleo locations. 

Please note: All items purchased at a Last Chance, Liquidation, or Closing store are final sale.

Returning Incorrect or Defective Items

Any non-clearance defective item(s) or item(s) that are different from the original invoice may be exchanged or returned either in-store or by mail to our warehouse, when accompanied by the original invoice. All defective items are subject to inspection.

To arrange the return of an incorrect or defective item by mail, please first contact Customer Service by phone at 1-808-808-2668 or by email at customerservice@bootlegger.com.

Once your order has been processed by our warehouse, you will receive a Shipping Confirmation email with a tracking number so you can follow its shipping progress. For easy access to your tracking number, we encourage customers to hold onto the shipping confirmation email you receive from us.

Orders shipped to personal or business addresses are sent via Canada Post.

If you require assistance with locating your tracking number or tracking your package, please contact Customer Service at 1.800.808.2668 (BOOT) or email us at customerservice@bootlegger.com.