Our stores are re-opening across Canada. We recognize this has only been possible due to the efforts of all our communities and healthcare workers. Our heartfelt thanks to everyone.
Our #1 priority continues to be the health and well being of everyone. We’re following all the Federal and Provincial guidelines and implemented several measures to ensure your safety in our stores.
This is a brand new world for all of us, and some of these new procedures and ways of shopping will feel different at first. Thank you for your patience and willingness to learn new things as we move forward. Nothing matters more than the relationships we’ve built for almost 50 years, our gratitude for being such an important part of the Bootlegger family.
Your Bootlegger Team
Effective end of business on November 11, we will be temporarily closing our Manitoba locations until further notice in order to follow provincial guidelines and keep Manitobans safe. Please note, if you have a Ship to Store order currently en route or in our store awaiting pickup, our Customer Service team will be reaching out to you with options on your purchase. We are very hopeful and optimistic that with broad cooperation and prudence, this will pass and we will again be greeting customers in stores in the very near future.
Starting Monday November 16th, our Store Managers will be in your local store available to you by phone for a personalized holiday shopping experience. Through discussion with you, they will help you find that perfect gift or treat for yourself (and who doesn’t need a little retail therapy pick me up right now). They can help you navigate the process of placing an order online and choosing to have the order shipped to the store for curbside pickup or to your home directly. They can even let you know if all items are available in your local store to be picked up that same day. Whether you place your order online and would like them to bring it out to your car, or you prefer to pay for and pick up your order in the store (socially distanced of course), we want to make this experience as easy and safe for you as possible. Please see the phone numbers for our 3 locations below:
- Polo Park-204-774-8190
- St Vital- 204-253-8173
- Shoppers Mall- 204-571-9522
Our staff are excited to help you find the perfect present, or treat for yourself. We will be working in our stores from 11am-5pm daily Monday-Friday to meet your needs during this time. When shopping at www.bootlegger.com, please consider selecting ship to store at checkout and we will do our best to get it delivered to you curbside as soon as possible. By placing an online ship to store order, you are not only supporting a Canadian owned and operated business, you are supporting employment in your local community. Starting Nov 13th we are offing FREE SHIPPING to our stores from our website or if you make a personalized appointment during our temporary closure.
|Province||Re-opening Date||Returns Allowed?||Fitting Rooms open?|
|Ontario||Friday, June 19||YES||YES (50% Capacity)|
|Newfoundland||Wednesday, June 17||YES||YES (50% Capacity)|
|Nova Scotia||Wednesday, June 10||YES||YES (50% Capacity)|
|New Brunswick||Wednesday, June 3||YES||YES (50% Capacity)|
|Saskatchewan||Tuesday, May 19||YES||YES (50% Capacity)|
|Alberta||Wednesday, June 3||YES||YES (50% Capacity)|
|British Columbia||Wednesday, May 27||YES||YES (50% Capacity)|
We’ll be closely following the guidelines established by each provincial government – and may choose to wait a few extra days or weeks to re-open so we can be confident in delivering a safe shopping experience. Most stores will re-open with reduced hours.
We’re looking forward to seeing familiar faces and shopping with you again… but we want you to know that it won’t be business as usual, as we work to help keep both you and our associates safe.
When you come in, you’ll notice that some things are different:
- Reduced store hours (please call your local Bootlegger store for more information)
- Maximum of 10 people allowed in store at a time (including associates)
- Limited access to some fitting rooms to allow for physical distancing
- Associates will be wearing masks
- Enhanced cleaning & disinfecting practices
- Access to public washrooms (where usually available) will not be allowed
To remain compliant with these guidelines, we are asking our customers to help us ensure a safe shopping environment for everyone by:
- Using the supplied hand sanitizer when entering & exiting our store
- Practicing physical distancing and keeping 6 feet between yourself and other customers or store associates
- Reusable bags must be bagged by customer
- Considering low contact payment options like credit or debit tap (to help, we’ve increased our tap limit to $250)
If you are experiencing any symptoms, if you’ve travelled recently, or if you’ve been exposed to someone who has COVID-19, we ask that you please refrain from entering our stores.
Thank you for your support and your patience as we begin to work through this new way of serving you while keeping each other safe.
Where Bootlegger stores are open, our associates are happy to offer an “Order By Phone” service where customers can call in advance and request to and have their items ready for quick pick-up. We ask for your patience – and welcome your suggestions – as we pilot this program.
A few notes about Order By Phone:
- We ask that you pre-shop online using Locate In Store to determine if your desired items are available at the store you are calling
- When you receive a follow-up call that your items have been collected, you will need to visit the store within 48 hours to purchase your items and take them home
- At this time, we are not able to offer curbside pick-up
- This service may not be available in all locations on every day, depending on staffing – please call your local store for more information
All the Bootlegger styles you love (plus web exclusives) are available through bootlegger.com, and we hope you’ll continue to shop with us this way. Until further notice, we will be offering free ground shipping to home on orders over $50.
We’ve needed to make some changes (like setting up agents to work from home), but we’re here for you. You can reach our Customer Service team anytime at firstname.lastname@example.org and we will try our best to respond within 2 business days.
This is a brand new world for all of us, and some of these new procedures and ways of shopping will feel different at first. Delays may occur in store, in our distribution centre, and through Customer Service channels as we work to help as many customers as quickly and as safely as possible. Our promise to you is that we’ll do our best to keep delivering great service and a fun & friendly experience with our brand. Thank you for your patience and willingness to learn new things with us.