Once your order has been processed by our warehouse (1-2 business days), orders shipped via ground service typically arrive in 5-7 business days via Canada Post Parcel Service.
Our express service charge is based on the weight of your order, and starts at $16.95. Once your order has been processed by our warehouse (1-2 business days), orders shipped via express service typically arrive in 1-3 business days via Canada Post XpressPost.
Once your order has been processed by our warehouse, we'll email you a tracking number so you can follow its progress to your door.
You can also find the tracking number in your "my order history" section of the "my account" page. In the "my order history" area, we will also provide a link to the Canada Post website so you can track your shipment online. If the tracking results show that your package was delivered, follow up with your local post office for more information.
If you're having any problems with your order, contact us.
Please note that we will make every effort to respond to your call within 1 business day. Our normal operating hours are Monday to Friday, 8AM to 6PM CST.