At Bootlegger, no sale is ever final. If you are not satisfied with your purchase for any reason, just drop by your nearest store and we'll look after you.
Your shipment comes with a packing slip that makes it quicker to process your return so please keep it in a safe place. Please note that shipping charges are non refundable.
If you can't get to one of our stores, you may ship the items you're returning along with your packing slip to:
Bootlegger.com Returns
930 Blvd St. Martin West
Laval, Quebec, H7S 2K9
Shipping charges for the items to be returned to our warehouse are your responsibility. We recommend you ship your items back using a shipping method that allows for shipment tracking.
After the items you're returning have been received at our warehouse, credit card refunds will be automatically credited back to the credit card used to purchase the items. INTERAC® Online orders will be credited back to the online banking account used to purchase the items. If you've paid by Paypal our customer service team will contact you to complete the refund. We will notify you by email when your refund has been processed. Please note that shipping charges are non refundable.
If you've ordered the wrong size or are otherwise unhappy with the item you've received, we're happy to exchange it for you. Just drop by your nearest store and we'll look after you.
If you're having any problems with your order, contact us.
Please note that we will make every effort to respond to your call within 1 business day. Our normal operating hours are Monday to Friday, 8AM to 6PM CST.