track my order

Once your order has been processed by our warehouse, you will receive a Shipping Confirmation email with a tracking number so you can follow its shipping progress. For easy access to your tracking number, we encourage customers to hold onto the shipping confirmation email you receive from us.

Orders shipped to personal or business addresses are sent via Canada Post.

If you've chosen to ship your order to a Bootlegger store, your order will be shipped for $1.00 via Purolator to the store you selected during checkout. You will receive a Shippng Confirmation email to let you know your order is on its way. Once your order has been delivered to the store, you will receive a Pick Up Notification email to confirm your order is ready for your convenient pickup. When picking your order up from a store, please remember to bring your Pick Up Notification email with you to authorize release of the package. If you do not pick up your order within 5 business days of its arrival, we will send you a Reminder email. We reserve the right to cancel your ship to store order and process an automatic refund back to your original form of payment if you do not claim your package within a reasonable amount of time.

If you require assistance with locating your tracking number or tracking your package, please contact Customer Service at 1.800.808.2668 (BOOT) or email us at customerservice@bootlegger.com.
 

shipping

holiday-shipping-table

The estimated arrival time of your order is based on the first business day after your shipping confirmation has been emailed and does not include processing times. Our normal processing time is 1-2 days. Note we are currently experiencing high order volumes which may result in an additional 2 days processing time prior to shipping.*Please note that we have an extended shipping service level of 3-4 days during holidays.

Ground Shipping - $7.95

Estimated Shipping Time

Express Shipping - starting at $16.95*
*Please note, express shipping charges are based on
the total weight of your order and start at $16.95.

Estimated Shipping Time

Shipping to Store - $1.00

Order will be shipped via ground service for $1.00 to any of our store locations for your convenient pick up.

Estimated Shipping Time

Shipments to International Addresses

At this time we are unable to accept or ship international orders.

 

 

returns & exchanges

 

return policy

 

Not totally satisfied with your purchase? We want to make it right. That's why returns at bootlegger.com can be made at any time.  No sale is ever final.  Here’s how:

 

EXTENDED HOLIDAY RETURNS POLICY 

We are extending our returns policy so that items purchased from November 1, 2017 to December 2, 2017 can be returned for a full refund to original method of payment with a receipt until January 15, 2018. Items purchased after December 2, will be subject to our regular return policy.

 

INSTORE RETURNS 

Instore returns:  With receipt: Purchases made instore (including purchases through our In Store Order service) - or purchases made online at bootlegger.com can be returned at any Bootlegger store. Present the unworn item(s) with the tags attached, along with your original receipt received at the time of purchase, within 45 days of the in store purchase or in the case of online orders, within 45 days of the online ship date, to receive a full refund in the original form of payment. A gift card will be issued for the full amount for returns made more than 45 days after the instore purchase or online ship date.
For returns of online purchases or purchases made through our In Store Order service, shipping charges are non-refundable. The original credit/debit card must be presented at the time of return, or a gift card will be issued.
Without receipt: For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s). If the merchandise is no longer available for sale then a gift card will be issued at a fixed price, depending on the item(s) being returned. For in store returns without a receipt, valid photo identification must be presented at the time of the return.

RETURNS TO BOOTLEGGER.COM

Online purchases from bootlegger.com can be returned to any Bootlegger store or by shipping the unworn item(s) with the tags attached and the original online receipt to our distribution centre address below. In store purchases cannot be returned to our distribution centre. Return shipping fees are the customer's responsibility and we recommend shipping the return using a trackable shipping method as you are responsible for the goods until we receive them. Please ensure your customer and billing address information is included in order for us to properly process your return.

Please ship to:

bootlegger.com
930 Blvd St. Martin West
Laval, Quebec   H7S 2K9
1-800-665-7480

With receipt:  Purchases received at the address above, within 45 days of original order ship date will receive a full refund in the original form of payment. Once we have processed your online return, a refund will be automatically be made in the form of the original payment.  In the case of INTERAC® Online orders, the refund will be credited back to the online banking account used to purchase the items. We will notify you by email when your refund has been processed.  Please note that shipping charges are non-refundable.
For unworn returns accompanied by the original receipt received more than 45 days after the original order ship date, a gift card will be issued for the full amount of the returned item(s). The gift card will be mailed to you at your billing address.  Please allow up to 2 weeks for the gift card to arrive.  The gift card may be used instore or online toward a subsequent purchase.

Without receipt:  For returns without the original receipt, a gift card will be issued in the amount of the current selling price of the item(s).  If the merchandise is no longer available for sale then a gift card will be issued at a fixed price, depending on the item(s) being returned.  The gift card will be mailed to you at your billing address.  Please allow up to 2 weeks for the gift card to arrive.  The gift card may be used instore or online toward a subsequent purchase.

 

Exchange Policy

 

If you would like to exchange an item you purchased instore or online for a different size or color, you may exchange the unworn item(s) with tags attached at your nearest store with or without a receipt. Exchanges do not have a time limit and are subject to the available inventory in that store. In the event that an instore exchange is not available, the item(s) are subject to the refund policy. At this time we are unable to accept exchanges on rickis.com as we are unable to guarantee the availability of the item you want in exchange at the time that we receive your original item back. Instead we recommend exchanging the item in store or placing a new order online and returning the unwanted item(s).

 

Price Adjustment Policy

 

A one-time price adjustment on your original purchase in the original form of tender will be granted in store providing the original receipt is presented and the price adjustment is within 14 days of the original in store purchase date or online ship date. Please note that price adjustments will not be applicable during select promotional events such as Black Friday, Cyber Monday, Boxing Week, etc. or in conjunction with a fundraising campaign.

 

OTHER TERMS & CONDITIONS

 

The following items cannot be exchanged or returned:

 

  • Worn items
  • Socks, tights, shapewear, earrings – due to hygienic reasons
  • Items sold “As Is” or “final sale”
  • Gift cards

 

Promotional discounts: The return amount is the amount paid for merchandise after all discounts are applied. If a promotional discount or coupon was applied to the original transaction, a portion of it may be subtracted from the returned item(s).

Returning a gift: For returns with a gift receipt, a gift card will be issued for the amount paid.

We reserve the right not to resell returned merchandise. 

 

Still Having Problems?

 

If you're having any problems with your order, contact us. Please note that we will make every effort to respond to your call within 2 business days. Our normal operating hours are:

  • Monday – Friday: 8AM – 9PM (CST)
  • Weekends & Holidays: 10AM – 5PM (CST)